Refund and Returns Policy
Refund and Return Policy for www.dailystarrasiyan.com
Effective Date: 01/01/2025
Last Updated: 01/01/2025
At Daily Star Rasiyan, we are committed to providing a satisfying shopping experience for all our customers. Please read our Refund and Return Policy carefully to understand how we handle returns, refunds, and exchanges for products purchased on our platform.
1. Return and Refund Eligibility
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Returns are applicable only to products that meet the following conditions:
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The item must be unused, unwashed, and in its original packaging with tags intact.
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The return request must be initiated within 7 days of the delivery date.
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Items marked as non-returnable or non-refundable are not eligible.
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Some categories like perishable goods, personalized items, or hygiene-related products (cosmetics, undergarments, etc.) may be exempt from returns or refunds.
2. Return Process
To initiate a return, please follow these steps:
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Visit your account section on www.dailystarrasiyan.com and select the order you want to return.
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Click on the “Request Return” button and provide the reason for return along with relevant photos (if required).
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Our customer support team will review your request and approve or deny it based on eligibility.
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If approved, a pickup will be arranged, or you may be asked to ship the product back.
3. Refund Process
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Refunds are processed after the returned product passes the quality inspection.
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Refunds will be issued using the original payment method (credit card, bank transfer, etc.) or as store credit, based on customer preference.
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The time for processing refunds depends on the payment gateway and your bank policies, typically within 7-10 business days.
4. Exchanges
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We offer exchanges for defective or damaged items if a replacement is available.
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To request an exchange, follow the same process as returns.
5. Vendor-Specific Policies
Since Daily Star Rasiyan is a multi-vendor platform, different vendors may have specific return and refund policies. Customers are advised to review the product-specific return policy on each product’s page before making a purchase.
6. Non-Returnable and Non-Refundable Items
The following items are not eligible for return or refund:
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Perishable goods (e.g., food and beverages).
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Personalized or custom-made products.
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Items purchased on clearance or sale (unless defective).
7. Contact Information
If you have questions about our Refund and Return Policy, please contact us:
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Email: support@dailystarrasiyan.com
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Phone: +91 96911 26961
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Address: Malkharoda Sakti Chhattisgarh 495689
This policy ensures transparency and a smooth shopping experience for buyers and vendors on www.dailystarrasiyan.com. Please make sure to read and understand this policy before making any purchases.
